International Quality Management System - Practice exam Coursework

International Quality Management System - Practice test - Coursework ExampleDelivering pure tone products and services also help in building a reputation for occupancy, which influences the action of competitive advantage (Goetsch & Davis, 2013). In many cases, businesses seek to achieve accreditation from the international be that recognizes quality standards. The body gives ISO certification to businesses that meet the international quality standards, which helps in building a troupes stigma and reputation.Quality is not achievable unless created, meaning that the products and services being able to achieve quality standards posteriornot demote by accident. The achievement of quality is a process because quality helps in the creation of value for two customers and the business. Based on this understanding, businesses have shifted from only achieving quality, but improving on this process by applying tot up quality management. Total quality management is a process that focu ses on increasing a companys competitive level through the constant improvement of its functions. Functions in this case include services, business processes, employees, products, and the business environment (p. 4). Total quality management also focuses on the continuously attaining customer bliss at the lowest costs. Quality can be achieved by improving a business consummation characteristics, making the products be durable, reliable and the features of the product.Juran defined quality as fitness for use and was of the belief that property was the language that is mainly used in management. Juran developed the Jurans trilogy that had quality improvement, quality control and quality planning as the three main elements. In quality planning, Juran intimated that it is important for a business to nominate its customers and their needs before embarking on the process of delivering quality (p. 10). Once these elements have been identified, a business can be able to develop products and services that can meet the needs of the customers. For this